Madrid88 Terms and Conditions — Complete Platform User Guide

This Terms and Conditions document ("Terms") constitutes a binding agreement between you ("User" or "Member") and madrid88 ("Company", "us", or "Platform"). By registering, accessing, or using the madrid88 platform at madrid88.fun or our mobile app, you agree to be bound by all provisions set out in this document.

1 Introduction

Madrid88 is an online gaming platform offering a wide range of digital entertainment, including Live Casino, Slot Games, Fish Shooting Games, Sports Betting, and Bingo to registered members. The platform operates under a valid international gaming licence and is regulated by the relevant authorities.

These terms and conditions apply to all users of the madrid88 platform without exception, including visitors without an account, registered members, and VIP programme members. Your continued use of our platform following any amendments to these terms constitutes your acceptance of the amended terms.

2 Eligibility & Registration

To register and use the madrid88 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration
• Not subject to any local legal restrictions that prohibit the use of online gaming platforms
• Never been banned or suspended from using the madrid88 platform or any related gaming platforms
• Register in your own name with accurate, truthful, and up-to-date information.
• Not acting on behalf of another person or third-party entity when registering

During the registration process, you are required to provide complete and accurate personal information, including your full name, date of birth, email address, and mobile number. madrid88 reserves the right to request identity verification documents at any time for KYC (Know Your Customer) and anti-money laundering (AML) compliance purposes.

Identity Verification (KYC)

Madrid88 adheres to strict KYC requirements as part of our commitment to safe and responsible operations. You may be asked to submit the following documents:

• A valid copy of your identity card or passport
• Proof of current address (utility bill or bank statement from the last three months)
• Verification document for the payment method used

Failure to complete the KYC process within the stipulated timeframe may result in your account being temporarily suspended or withdrawals being delayed until verification is complete.

3 User Account

Each member is only permitted to hold one active account at any one time. Holding multiple accounts — whether in your own name or through an intermediary — is strictly prohibited and will result in the closure of all accounts involved and forfeiture of any existing balances.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your password and OTP codes. madrid88 will not be liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login information.

• Do not share your password with anyone, including madrid88 customer support staff
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) for added security
• Log out of your account after each session, especially on shared devices

4 Deposit & Withdrawal

Madrid88 supports a variety of safe and convenient payment methods for Malaysian members, including FPX, DuitNow, Touch 'n Go eWallet, and all major local banks. All transactions are processed through payment infrastructure protected by high-grade encryption.

Deposit Terms

• The minimum deposit amount depends on your chosen payment method and may vary according to current promotions
• All deposits must be made using a payment method registered in your own name — third-party deposits are not accepted.
• Madrid88 does not charge any processing fees on deposits; however, your bank or eWallet provider may apply their own charges.
• Successful deposits will be credited to your madrid88 account instantly or within a few minutes, depending on the payment method used

Withdrawal Terms

Withdrawal of winnings from your madrid88 account is subject to the following conditions:

• Your account must have completed full KYC verification before your first withdrawal can be processed
• Withdrawals must be made to the same account or payment method used for the deposit, except in specific circumstances approved by our finance team.
• Withdrawal processing time depends on the method chosen — eWallet withdrawals are typically faster than bank transfers
• Madrid88 reserves the right to request additional documents before processing withdrawals that exceed certain limits for AML compliance purposes.
• If a bonus has been used, the bonus wagering requirement must be met before a withdrawal can be made.

5 Bonus & Promotions

Madrid88 offers a variety of attractive bonuses and promotions for both new and existing members. All promotional offers are subject to specific terms and conditions stated in each offer, and those conditions form part of this overall Terms and Conditions document.

Wagering Requirements

Every bonus received carries a wagering requirement that must be fulfilled before the bonus funds or winnings derived from them can be converted to withdrawable cash. The wagering requirement is typically expressed as a multiple of the bonus value — for example, 25x means you must wager 25 times the value of the bonus received.

• Welcome bonuses are subject to wagering requirements as specified and explicitly stated in the offer terms
• Not all games contribute equally to wagering requirements — Slot Games typically contribute 100% while table games may contribute a lower percentage
• Bonus validity periods are limited, and any unused bonus will expire automatically once the validity period ends
• Madrid88 reserves the right to void bonuses if there is evidence of abuse or attempts to exploit the promotions system.
• Members may only receive one type of welcome bonus and may not combine multiple bonuses unless otherwise stated

6 Game Rules

All games offered on the madrid88 platform operate using an independently certified Random Number Generator (RNG), ensuring every game outcome is truly random and fair. Live Casino games feature real dealers via live video streaming for a more authentic experience.

• The outcome of all games is final once determined by the system and cannot be disputed without valid grounds
• In the event of a technical disruption during gameplay, madrid88 will endeavour to restore the situation to its state prior to the disruption or refund the bets involved.
• The minimum and maximum betting values for each game are set by the game provider and may vary by table or machine.
• Madrid88 reserves the right to close any game or change wagering limits at any time without prior notice.
• The use of automated software, bots, or other assistive tools to play is strictly prohibited and constitutes a serious breach of these terms.

7 Prohibited Activities

The following activities are strictly prohibited on the madrid88 platform. Any violation will result in immediate action, including account suspension, forfeiture of funds, and referral to the relevant authorities:

• Registration or use of multiple accounts in any form
• Use of a credit card, bank account, or payment method that does not belong to you
• Attempts to launder money or finance illegal activities through the madrid88 platform
• Use of third-party software, bots, automated scripts, or artificial intelligence tools to gain an unfair advantage in games
• Exploiting bugs, system vulnerabilities, or software errors for personal gain
• Any form of bonus fraud, including bonus abuse, bonus arbitrage, or systematic bonus hunting
• Sharing your account with others or allowing third parties to use your account
• Any action that threatens, harasses, or causes harm to madrid88 staff, other members, or the platform's systems

8 Privacy & Personal Data

Madrid88 takes the protection of your personal data very seriously. All information you provide during registration and use of the platform is stored securely using 256-bit SSL encryption technology and is only accessed by authorised staff for legitimate operational purposes.

Your personal information is used for the following purposes only:

• Identity verification and KYC process
• Processing of deposit and withdrawal transactions
• Sending account-related and promotional notifications (with your consent)
• Compliance with legal and regulatory requirements
• Improving user experience and platform services

For complete information on how madrid88 manages and protects your personal data, please refer to Privacy Policy in detail.

9 Account Suspension & Closure

Madrid88 reserves the right to suspend, restrict, or close any account without prior notice if there is evidence or reasonable suspicion of a breach of these terms, fraud, suspicious activity, or a security risk.

Voluntary Closure

You may close your madrid88 account at any time by contacting our customer support team. Prior to closure, all eligible cash balances will be processed for withdrawal once all conditions are met. Any bonus balances that have not fulfilled the wagering requirements will expire automatically upon account closure.

Self-Exclusion

As part of madrid88's commitment to responsible gaming, members may apply for self-exclusion for a specified period. During the exclusion period, you will not be able to access your account or receive any promotional communications from madrid88. For more information, please refer to the Responsible Gaming .

10 Liability Limits

To the extent permitted by applicable law, madrid88 shall not be liable for any direct, indirect, consequential, or special losses arising from the use of our platform, including but not limited to:

• Financial losses resulting from game outcomes
• Service disruptions due to system maintenance or technical issues beyond our control
• Data loss or account access issues due to user negligence
• Losses caused by third parties, including payment service providers or game providers

Madrid88 provides the gaming platform on an "as is" basis and makes no guarantee that the service will always be available without interruption, although we strive to maintain the highest possible uptime.

11 Amendments to Terms

Madrid88 reserves the right to amend, update, or improve these Terms and Conditions at any time in response to operational requirements, legal changes, or platform enhancements. Members will be notified of any significant amendments via:

• Email notification to the address registered on your account
• Pop-up notification upon Login to the platform
• Updates to this Terms and Conditions page are clearly noted with the latest amendment date

Your continued use of the madrid88 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account without penalty.

12 Contact Us

If you have any questions, concerns, or complaints regarding these madrid88 Terms and Conditions, our team is ready to assist you at any time. You may reach us through the following channels:

• Live Chat: Available 24/7 directly on the madrid88 platform — the fastest way to get assistance
• Email: [email protected] — response within 24 business hours
• FAQ: Visit the FAQ for answers to common questions

Madrid88 is committed to providing accurate and helpful responses to every enquiry received. Your satisfaction and comfort as a member is our top priority.