This Privacy Policy ("Policy") describes how madrid88 ("we", "Platform" or "madrid88.fun") manages the personal information you provide or that we collect when you use our online gaming platform. We believe transparency is the foundation of trust — which is why this document is written in plain language, free of confusing legal jargon.
By registering or using the madrid88 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
1 Introduction
Madrid88 is an online gaming platform offering the best digital entertainment experience to Malaysian players, covering Live Casino, Slot Games, Fish Shooting Games, Sports Betting, and bingo. In running these operations, we collect and process members' personal data to ensure a safe, fair, and enjoyable gaming experience.
We take data protection responsibilities extremely seriously. Every decision related to data management is made with our members' best interests and privacy as the top priority. This policy applies to all users of the madrid88 platform regardless of access method — whether via web browser, mobile app, or any other related platform.
madrid88 has never sold members' personal data to any third party for marketing or advertising purposes. This is a commitment we will not break.
2 Information We Collect
Madrid88 collects various types of information to enable us to provide quality services, comply with legal requirements, and ensure platform security. Below are the categories of information we collect:
Information You Provide Directly
- Registration Information: Full name, date of birth, email address, mobile number, and your preferred username.
- Identity Verification (KYC) Information: Copies of identity card, passport, driving licence, or other official identification documents required for account verification
- Financial Information: Bank account details, e-wallet numbers or other payment method information you use for deposits and withdrawals
- Proof of Address Information: Utility bills, bank statements or other official documents verifying your residential address
- Communications: Records of correspondence, live chat, and emails between you and the madrid88 customer support team
Automatically Collected Information
- Technical Data: IP address, browser type, operating system, screen resolution and device information
- Usage Data: Game activity logs, betting records, transaction history, and platform usage patterns
- Location Data: General location information based on IP address for geolocation verification and compliance purposes.
- Cookie Data: Session information, platform preferences, and analytics data collected via cookies and similar tracking technologies.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | KYC verification, fraud prevention | Throughout active account period + 5 years |
| Financial Data | Transaction processing, financial audits | Minimum 7 years (legal requirement) |
| Activity Logs | Security, dispute resolution | 2 years after last activity |
| Communication Data | Support records, service improvement | 3 years after last communication |
| Technical Data | System security, analytics | 90 rolling days |
3 How We Use Your Data
Madrid88 uses collected information for lawful and specific purposes only. We do not process your personal data for purposes beyond the operational needs of the platform:
Primary Purposes of Data Use
- Account Management: Verifying your identity, managing your account, processing logins, and ensuring your account security at all times.
- Transaction Processing: Processing deposits, withdrawals, and all other financial transactions accurately and securely.
- Legal Compliance: Meeting KYC requirements, anti-money laundering (AML) obligations, and reporting duties to the relevant authorities.
- Customer Support: Addressing inquiries, complaints, and assistance requests effectively and in a timely manner.
- Platform Security: Detecting and preventing fraud, suspicious activity, multiple account usage, and any other security threats.
- Service Improvement: Analyzing usage patterns to improve the user experience, platform performance, and gaming offerings.
- Marketing Communications: Sending promotional information, bonuses, and the latest news — only if you have given consent to receive them.
- Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.
You may withdraw consent to receive marketing communications at any time by updating your notification settings in your account or contacting our support team.
4 Data Storage & Security
The security of your personal data is madrid88's highest priority. We invest in enterprise-grade security infrastructure to ensure your information is always protected against unauthorized access, loss, or misuse.
Security Measures Implemented
- 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by the most robust industry-standard encryption protocols
- Server Security: Data is stored in data centres equipped with physical access controls, intrusion detection systems and 24/7 monitoring
- Internal Access Controls: Access to sensitive member data is restricted to staff who require it to perform their duties, applying the principle of least privilege
- Regular Security Audits: madrid88 conducts regular penetration testing and security audits by independent third-party experts.
- Two-Factor Authentication: 2FA is available for all member accounts to add an extra layer of protection
- Threat Monitoring: Threat detection and suspicious activity monitoring operates actively around the clock to protect the integrity of the platform
While madrid88 takes all reasonable precautions, no security system in the world is completely foolproof. You are also responsible for keeping your own account password and login details secure.
5 Sharing Information With Third Parties
Madrid88 does not share, sell, or disclose members' personal data to third parties without your consent, except in the following situations required for platform operations or legal compliance:
Permitted Data Sharing Situations
- Payment Service Providers: Required financial information is shared with licensed payment providers to securely process your deposits and withdrawals.
- Game Providers: Minimum required game data is shared with third-party game providers to enable you to play their games within the madrid88 platform
- Legal Authorities: madrid88 will disclose information to law enforcement agencies or regulatory bodies when required by law or a valid court order.
- Fraud Prevention: Certain information may be shared with licensed fraud prevention agencies to protect madrid88 and our members from illegal activities.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, member data may be transferred to the successor entity — with prior notice given to members
All third-party partners who receive data from madrid88 are required to comply with strict security and privacy standards, and are only permitted to use that data for agreed purposes.
6 Cookies & Tracking Technologies
Madrid88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and ensure proper technical functionality. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use
- Essential Cookies: Required for core platform functionality — login, game sessions and security. These cookies cannot be disabled without affecting platform functionality
- Performance Cookies: Collecting information on how you use the platform to help us identify issues and improve overall performance.
- Functional Cookies: Saving your preferences such as language, display settings, and game selections so you do not need to reconfigure them every time you log in.
- Analytics Cookies: Used to understand aggregate usage patterns and user behaviour for platform improvement purposes
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality or user experience of the madrid88 platform.
7 Your Rights Regarding Personal Data
As a madrid88 member, you have certain rights regarding your personal data, which we take seriously and respect. These rights may be exercised by contacting our privacy team:
- Right of Access: You have the right to request a copy of the personal data we hold about you and information on how it is being used
- Right to Rectification: You may request that we correct any inaccurate, outdated or incomplete information in our records
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data — subject to applicable legal data retention requirements
- Right to Restrict Processing: You may request that we restrict how we use your data under certain circumstances
- Right to Data Portability: You may request your personal data in a machine-readable format for the purpose of transferring it to another platform
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time
To exercise any of the above rights, submit your request to the madrid88 privacy team via email or live chat. We will process your request within 30 business days upon completion of identity verification.
8 Children's Data
The madrid88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data from anyone under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you are aware that a minor has registered an account on our platform, please contact our customer support team immediately.
9 Links to Third-Party Platforms
The madrid88 platform may contain links to third-party services such as game providers or payment providers. When you access these third-party platforms or services, our privacy policy no longer applies — you will be subject to the respective third party's privacy policy.
Madrid88 is not responsible for the privacy practices or content of third-party platforms. We recommend that you read the privacy policy of each third-party platform you visit before providing them with any personal information.
10 Data Retention
Madrid88 retains your personal data for as long as necessary to fulfil the purpose of data collection, comply with legal requirements, or resolve any outstanding disputes. Retention periods depend on the type of data and processing purpose as outlined in the table in Section 2.
When your personal data is no longer needed, madrid88 will securely delete or destroy that information using methods that ensure it cannot be recovered or accessed again by any party.
11 Amendments to the Privacy Policy
Madrid88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Whenever a significant amendment occurs, we will:
- Displaying a clear notice on the platform's home page for a minimum of 14 days.
- Sending email notifications to all registered members.
- Updating the "Last Updated" date at the top of this document.
Your continued use of the madrid88 platform after any amendments take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
12 Contact Us About Privacy
If you have any questions, concerns or complaints regarding the madrid88 Privacy Policy or how we handle your personal data, our privacy team is ready to assist:
- Live Chat 24/7: The fastest way to get answers — available directly within the madrid88 platform
- Privacy Email: [email protected] — for specific enquiries regarding your personal data and your rights
- FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions
We are committed to responding to every privacy-related inquiry within 5 business days. For formal requests regarding data rights, please clearly state the type of request so we can process it faster and more accurately.